Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.
If you’d like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we’ll consider it for inclusion and answer it for you as soon as possible.
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Shipping and Item Delivery
I ordered an SD card with my tutorial. / I ordered a piece of hardware (headphones, speakers, etc). How long will it take for me to receive my order?
We ship as quickly as possible, usually within one to two business days if we have your item in stock. The length of time it takes for you to receive your SD card / hardware will depend on your location. We send you a tracking number via email upon shipment of your items. Our regular shipping can be included at no additional cost, and this method can take between two and nine business days after your package is mailed. You may also choose faster shipping at checkout for an additional fee if you’d like your items more quickly.