FAQ

Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.

If you'd like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we'll consider it for inclusion and answer it for you as soon as possible.

Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.

View The FAQ Categories Below

Audio Tutorial Questions

Absolutely. Please put a message to us in the customer notes section letting us know that all of the tutorials in the order are for a single user, and we'll make sure they're all placed on a single card.

If there is enough interest in the product in question, then we may be considering it already. *smile* Feel free to ask us. One way to get customized support on a product of interest to you is to invest in one-on-one training from Mystic Access. Please check out our training options and rates, and feel free to contact us with specific questions.

All of our tutorials are available in both DAISY and MP3 formats. You receive access to both formats upon making your purchase. To discover which tutorial format may work best for you, please visit this page.

You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after three successful downloads of any tutorial you purchased) then please contact us. We will reset your downloads at our discretion.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It's easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don't hesitate to ask us! We'd be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

Questions About Purchased Items

First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to steps taken in the tutorial.

If listening to the tutorial doesn't solve your problem, please get in touch with us and we will try our best to assist you. Also, please make sure that you have reviewed our Terms of Service page, as well.

You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after three successful downloads of any tutorial you purchased) then please contact us. We will reset your downloads at our discretion.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It's easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don't hesitate to ask us! We'd be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

Refunds and Returns

First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to steps taken in the tutorial.

If listening to the tutorial doesn't solve your problem, please get in touch with us and we will try our best to assist you. Also, please make sure that you have reviewed our Terms of Service page, as well.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

Training and Consulting

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It's easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don't hesitate to ask us! We'd be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

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