Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.
If you’d like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we’ll consider it for inclusion and answer it for you as soon as possible.
Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.
View The FAQ Categories Below
Shipping and Item Delivery
I ordered an SD card with my tutorial. / I ordered a piece of hardware (headphones, speakers, etc). How long will it take for me to receive my order?
We ship as quickly as possible, usually within one to two business days if we have your item in stock. The length of time it takes for you to receive your SD card / hardware will depend on your location. We send you a tracking number via email upon shipment of your items. Our regular shipping can be included at no additional cost, and this method can take between two and nine business days after your package is mailed. You may also choose faster shipping at checkout for an additional fee if you’d like your items more quickly.
I need to have some items shipped to my sister (insert person / people of your choice here) who lives across the country from me. Can I have my items billed to me but shipped to her?
Absolutely. Our system allows you to have multiple shipping addresses as part of your account. So any time you want to ship to someone else, you can just add their address when you place your order. And don’t worry — if you buy a lot of gifts for your sister, her address will be available in your account any time you want to send her some Mystic Access goodies. Thanks for sharing the love!
I don’t want an SD card for my tutorial, but want something physically shipped to me. Can you ship me a thumb / flash drive, data CD, etc?
Sure, we can do that. Just please let us know your media preference in your order notes (if you’re ordering online), or tell the person who places your phone order.
Please note that you’ll need a computer, or MP3 capable CD player to play data CD’s. To play data sent on a flash / thumb drive, you’ll require one of the NLS players, a DAISY player with an appropriate cable for inserting the drive, or a computer.