Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.
If you’d like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we’ll consider it for inclusion and answer it for you as soon as possible.
Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.
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Refunds and Returns
The physical product (speaker, headphones, Bluetooth transmitter / receiver, etc) which I purchased from you isn’t working as advertised. What can I do?
First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to steps taken in the tutorial.
If listening to the tutorial doesn’t solve your problem, please get in touch with us and we will try our best to assist you. Also, please make sure that you have reviewed our Terms of Service page, as well.
Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.