Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.

If you'd like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we'll consider it for inclusion and answer it for you as soon as possible.

Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.

View The FAQ Categories Below

Pre-Ordering Products

Due to the complexity of the pre-orders plugin we use, you can only pre-order one product at a time, and can't have any other items in your shopping cart when you put a pre-order product into your cart. We apologize for this inconvenience.

To place a pre-order:

  1. Find the item you wish to pre-order, and add it to your cart using the “Pre-Order” button
  2. View your cart (one way to get there is by finding the link in our main navigation menu at the top of the page
  3. Once there, you may review the details of your pre-order and proceed to checkout
  4. repeat this process for any other items you wish to pre-order

You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.

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