FAQ

Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.

If you'd like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we'll consider it for inclusion and answer it for you as soon as possible.

Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.

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Audio Tutorial Questions

Absolutely. Please put a message to us in the customer notes section letting us know that all of the tutorials in the order are for a single user, and we'll make sure they're all placed on a single card.

If there is enough interest in the product in question, then we may be considering it already. *smile* Feel free to ask us. One way to get customized support on a product of interest to you is to invest in one-on-one training from Mystic Access. Please check out our training options and rates, and feel free to contact us with specific questions.

All of our tutorials are available in both DAISY and MP3 formats. You receive access to both formats upon making your purchase. To discover which tutorial format may work best for you, please visit this page.

You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after three successful downloads of any tutorial you purchased) then please contact us. We will reset your downloads at our discretion.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It's easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don't hesitate to ask us! We'd be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

You can, of course… the question we'd like you to ask yourself, though, is whether you should? We put a tremendous amount of time, attention and care into the crafting of every tutorial we sell. There are often hundreds of hours of research, recording, editing and production that go into our tutorials. Mystic Access is our business — it puts food on our tables and clothes on our backs, and when someone blatantly offers our work for download, via a list or in another manner, that directly impacts our business in a negative way.

So… if you enjoy what we do… either our free offerings or our paid ones, or both, and if you want to contribute towards our future success, then we encourage you not to download our paid products for free. We also ask that if you know this is going on that you let us know so we can take appropriate action.

Tag: piracy

Your purchased tutorials will be available in your downloads section of your Mystic Access account. You can download the digital files to your computer, Victor Stream, or any other DAISY / MP3 player of your choosing.

The SD card is a convenience to our customers, allowing them to have a physical copy of their products. Many people download the tutorials while the hardware is in transit to them, so they can get started learning right away.

If you would rather have a tutorial sent to you on alternative media, such as an MP3 CD or thumb drive, you can select those options on the product pages, or tell us when you're ordering via phone. CD's are in the DAISY audio format. They are playable in DAISY book readers or regular MP3 CD players.

If you plan on playing your tutorial on an iDevice or Android device using the Voice Dream Reader application, the easiest way is to download the DAISY, leave the tutorial zipped, and put it in Dropbox or whatever method you most prefer to transfer your files to Voice Dream Reader.

If your reading method of choice is using a DAISY book reader such as a Stream or Book Port, you'll want to download the DAISY version of your tutorial, unzip it into a folder, and place that unzipped folder into the relevant DAISY folder of your device, such as $VRDTB on the stream.

The easiest way to use the MP3 version of a tutorial is to download it to your computer, unzip it, and use the playlist (M3U) file to navigate.

The difference between the DAISY and MP3 versions is that the DAISY includes the navigation files necessary for proper DAISY playback in relevant devices.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It's easy to miss items of interest, particularly in such detailed tutorials.

Second, you may wish to take advantage of the detailed navigation available in our tutorials. This allows you to really drill down to find the information most relevant / interesting to you at any given time.

Finally, if you have additional questions, comments of suggestions, please get in touch with us, and we'll be happy to help.

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